Title: Customer Service Associate Ref 1127
Location:
Philadelphia, PA
Description:
Recruiting and staffing of this position is being handled by Mom Corps on behalf of our client.
An independent energy company is seeking an extremely talented and ambitious individual to join the business. This position offers exposure to sophisticated direct marketing techniques and channel management from the team that previously founded and ran two of the largest and fastest growing financial service businesses in the United States. The ideal candidate is an intelligent and energetic individual with the ability to function in an unstructured environment and who will strive to do whatever it takes to contribute to growing the business.
Key Responsibilities:
· Manage communications to and from existing customers including phone, email and mail responses.
· Resolve issues regarding enrollment in our service that require contact to the prospective customers to obtain additional information
· Explain products to prospective customers to effectively sell Energy Plus services and answer questions from existing customers
· Process New Customer Enrollments
· Handle customer complaints with patience and attention to detail
· Customer Retention
· Adherence to detailed policies and regulatory requirements
· Understand key components of deregulated energy markets in multiple states to effectively explain details as needed to customers
· Interact with utility companies to resolve customer issues
· Ad Hoc project work as assigned by management
· Assistance with Process Documentation and Policy Updates
Desired Skills:
· Ability to handle multiple tasks with strong attention to detail
· Ability to handle difficult customer interactions while still maintaining a positive and polite attitude
· Excellent oral and written communication skills
· Strong results-orientation
· Ability to think creatively and problem-solve
· Ability to speak confidently with customers
· Customer Service oriented attitude
· Proficient in Microsoft Office programs
· Bachelor’s Degree with 3.0+ GPA
· Fluency in Spanish a plus
Job Type: Full-Time Flexible
Highest Degree Obtained: College Degree
Travel Requirements: No Travel
Flexibility Needs: All hours on site
Weekly Hour Requirements: 30-40
Rate: $20.00 to $200.00 Hourly
Field Of Expertise: Sales
Work Experience: 1-3
Career Level: Staff
Areas:
Pennsylvania-Philadelphia
Date Last Modified: 10/14/2009
This position is being handled by a Mom Corps recruiter. Please apply directly to this position for consideration, and someone from the Mom Corps team will contact you if your experience meets our client's criteria.
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